售前、售中、售后服務(wù)承諾
Before-sale, While-sale,
After-sale Service And Service Promises
※售前：
接受您的垂詢組織專題技術(shù)研討會(huì)，對(duì)客戶設(shè)備要求進(jìn)行研討。為您提供詳盡的“設(shè)備建議書”，包括 1
、設(shè)備樣本； 2 、國(guó)內(nèi)外相關(guān)設(shè)備新技術(shù)支持，相關(guān)同行廠家產(chǎn)品優(yōu)缺點(diǎn)比較； 3 、 GMP 工藝設(shè)計(jì)，廠房水電布置圖； 4
、機(jī)械設(shè)備工藝設(shè)計(jì)； 5 、相關(guān)產(chǎn)品配置、備件、包裝及售后服務(wù)； 6 、確定設(shè)備并分項(xiàng)報(bào)價(jià)。
Before-sale:
welcome your consultation, organize special
technique discussion, discussing clients requirement for the
equipment, provide detailed equipment suggestion notebook to you,
which includes: 1, stylebook of the equipment; 2, the latest
technique of correlative equipments home and abroad, and a
comparison of advantages and disadvantages of products from
correlative counterparts; 3, GMP craft design, and the distributing
chart of workshop's water and electricity; 4, the craft of Machines
equipment; 5, the deploying, spare part, packing and after service
of correlative products, so you can make your ideal choice; 6,
confirm the equipment and quote price by subentry.
※售中：
1
、時(shí)刻與您保持聯(lián)系，邀請(qǐng)客戶到公司考察，監(jiān)督生產(chǎn)裝配。
2 、備好設(shè)備說明書，檔案卡及跟蹤卡等相關(guān)軟件，隨時(shí)接受您的驗(yàn)收。
3 、定期向客戶匯報(bào)設(shè)備的生產(chǎn)進(jìn)行情況。
While-sale:
1, keep contact with you
at any time and invite the clients to our company to inspect and
supervise the production and installation of equipments;
2,
prepare equipment specification, file card, tracking card and
correlative software for you to check and accept at any time;
3,
report the producing information of the equipment to clients
regularly.
※售后（按國(guó)際慣例的售后服務(wù)標(biāo)準(zhǔn)操作）
•
保修一年，終身服務(wù)， 24 小時(shí)為您開通售后服務(wù)網(wǎng)站、熱線和傳真，國(guó)內(nèi)客戶基本保持24 小時(shí)內(nèi)到達(dá)指定地點(diǎn)。
•
備件庫存長(zhǎng)期備足，易損、易耗件及重要配件，保證在第一時(shí)間給客戶應(yīng)答。
•
對(duì)每個(gè)客戶定期回訪，每年一次，并記錄好設(shè)備檔案記錄。
After-sale(operate according to the
international traditional after-service standard):
1, one year's
maintenance, lifelong service, and 24 hours service through
after-service website, hotline and fax, getting to the appointed
place 72 hours later.
2, enough spare parts in warehouse,
guaranteeing to provide damageable, exhaustible and important parts
to clients at once.
3, pay a return visit to each client one
time once a year and make records for each equipment,
Product Part: specialty is the key for
equipments to become a whole set. |
